Refund and Cancellation Policy

Last Updated: August 2026

1. Order Cancellations

Because we dispatch heavy freight, order cancellations are only accepted within 24 hours of placing the order, provided the delivery truck has not yet left our warehouse. Once the materials are in transit, the order cannot be cancelled.

2. Damaged or Defective Goods

If you receive damaged goods (e.g., torn cement bags or heavily rusted steel), you must notify the delivery driver immediately upon unloading and contact our support team within 12 hours of delivery with photographic evidence. We will replace the damaged items at no additional cost.

3. Returns

Due to the nature of construction materials, we do not accept returns on excess materials (e.g., leftover cement bags or cut steel rods) once they have been unloaded at your site. Please use our volume calculators to order accurately.

4. Refund Processing

If your cancellation is approved or a refund is issued for undelivered goods, the amount will be credited back to your original method of payment (via Razorpay) within 5 to 7 business days.